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ScreenMeet delivers better real-time online customer experiences

Easy, secure, and reliable meetings, voice and video chat, cobrowsing, and remote support.

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Jeff Huang
Director, Global Customer Success Operations

With ScreenMeet’s capabilities, Zenni is now literally on the same page as our customers

Competitive Grid


No Download
Cobrowsing
Voice/Video
Meetings
Remote Support
Mobile App SDK
Flexible Licensing Models
Salesforce Seamless Integration
ServiceNow Seamless Integration
Microsoft Dynamics Seamless Integration
User Management and Data Storage via CRM platform

Cloud-native enterprise remote support software for remote control, video chat, and cobrowse

Cloud Native Architecture

Global scale and performance in-browser experience. No maintenance, no download, no admin overhead.

CRM/ITSM Integrated

Authenticate with CRM credentials. Start sessions directly inside of your existing CRM/ITSM workflow.

Data

UX initiated from case or incident. Automated audit trail and data logging to the orignal case or incident.

Fewer clicks

Start a remote support session directly inside of your existing CRM/ITSM workflow.

Faster time to session

Your customer joins effortlessly with minimal clicks. It just works!

Faster time to resolution

See, takeover, and resolve your customer’s issues all within your browser inside of your ticket or case.

The Customer
Support Disconnect

80%

of companies believe they deliver “super experiences”…

…of customers agree.

86%

of buyers will pay more for a better customer experience…

…of customers feel that vendors consistently meet their expectations.

Drive customer
satisfaction and NPS

Streamline the customer support and IT help desk experience to resolve issues and get end users back to their work faster.

Fewer clicks

Start a remote support session directly inside of your existing CRM/ITSM workflow.

Faster time to session

Your customer joins effortlessly with minimal clicks. It just works!

Faster time to resolution

See, takeover, and resolve your customer’s issues all within your browser inside of your ticket or case.

The Customer
Support Disconnect

80%

of companies believe they deliver “super experiences”…

86%

of buyers will pay more for a better customer experience…

…of customers agree.

…of customers feel that vendors consistently meet their expectations.

The Customer Support Revolution

70%

of service tasks are routine

30%

are more
complex.

When improved self-help technology empowers end users to resolve mundane issues on their own, live agents are free to focus on the most challenging cases.

While self-help knowledge bases and AI manage the routine requests, your live agents need a purpose-built, enterprise-grade, critical service support solution to handle complex cases.

The Customer Support Revolution

70%

of service tasks are routine

30%

are more
complex.

When improved self-help technology empowers end users to resolve mundane issues on their own, live agents are free to focus on the most challenging cases.

While self-help knowledge bases and AI manage the routine requests, your live agents need a purpose-built, enterprise-grade, critical service support solution to handle complex cases.

ScreenMeet:
A platform your
agents will use.
An experience your
customers will love.

Desktop and Mobile Screen Sharing

Cloud Recording

Remote Control

Service Cloud Integration

See a Demo