Enterprise Remote Support for the Customer Service Revolution.
Cloud-native remote support with
CRM/CSM/ITSM platform integration.
Enterprise Remote Support for the Human-Powered Customer Service Revolution.
Cloud-native Cobrowse + remote support with
service cloud integration.
Drive customer
satisfaction and NPS
Streamline the customer support and IT help desk experience to resolve issues and get end users back to their work faster.
Fewer clicks
Start a remote support session directly inside of your existing CRM/ITSM workflow.
Faster time to session
Your customer joins effortlessly with minimal clicks. It just works!
Faster time to resolution
See, takeover, and resolve your customer’s issues all within your browser inside of your ticket or case.
The Customer
Support Disconnect
Support Disconnect
80%
of companies believe they deliver “super experiences”…
8%
…of customers agree.
86%
of buyers will pay more for a better customer experience…
1%
…of customers feel that vendors consistently meet their expectations.
Drive customer
satisfaction and NPS
Streamline the customer support and IT help desk experience to resolve issues and get end users back to their work faster.
Fewer clicks
Start a remote support session directly inside of your existing CRM/ITSM workflow.
Faster time to session
Your customer joins effortlessly with minimal clicks. It just works!
Faster time to resolution
See, takeover, and resolve your customer’s issues all within your browser inside of your ticket or case.
The Customer
Support Disconnect
Support Disconnect
80%
of companies believe they deliver “super experiences”…
86%
of buyers will pay more for a better customer experience…
8%
…of customers agree.
1%
…of customers feel that vendors consistently meet their expectations.
The Customer Support Revolution
70%
of service tasks are routine
30%
are more
complex.
When improved self-help technology empowers end users to resolve mundane issues on their own, live agents are free to focus on the most challenging cases.
While self-help knowledge bases and AI manage the routine requests, your live agents need a purpose-built, enterprise-grade, critical service support solution to handle complex cases.
The Customer Support Revolution
70%
of service tasks are routine
30%
are more
complex.
When improved self-help technology empowers end users to resolve mundane issues on their own, live agents are free to focus on the most challenging cases.
While self-help knowledge bases and AI manage the routine requests, your live agents need a purpose-built, enterprise-grade, critical service support solution to handle complex cases.
ScreenMeet:
A platform your
agents will use.
An experience your
customers will love.
Desktop and Mobile Screen Sharing
Cloud Recording
Remote Control
Service Cloud Integration
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