
Cloud Native Architecture
Global scale and performance in-browser experience. No maintenance, no download, no admin overhead.
ScreenMeet delivers better real-time online customer and employee experiences for Sales, Service and Support.
Easy, secure, and reliable voice/video chat, screen sharing, cobrowsing, and remote support inside your CRM/CSM/ITSM platforms.
Jeff Huang
Director, Global Customer Success Operations
![]() | With ScreenMeet’s capabilities, Zenni is now literally on the same page as our customers |
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No Download | ![]() |
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Cobrowsing | ![]() |
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Voice/Video | ![]() |
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Meetings | ![]() |
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Remote Support | ![]() |
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Mobile App SDK | ![]() |
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Flexible Licensing Models | ![]() |
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Salesforce Seamless Integration | ![]() |
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ServiceNow Seamless Integration | ![]() |
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Microsoft Dynamics Seamless Integration | ![]() |
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User Management and Data Storage via CRM platform | ![]() |
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Cloud-native enterprise remote support software for remote control, video chat, and cobrowse
Cloud Native Architecture
Global scale and performance in-browser experience. No maintenance, no download, no admin overhead.
CRM/ITSM Integrated
Authenticate with CRM credentials. Start sessions directly inside of your existing CRM/ITSM workflow.
Data
UX initiated from case or incident. Automated audit trail and data logging to the orignal case or incident.
Fewer clicks
Start a remote support session directly inside of your existing CRM/ITSM workflow.
Faster time to session
Your customer joins effortlessly with minimal clicks. It just works!
Faster time to resolution
See, takeover, and resolve your customer’s issues all within your browser inside of your ticket or case.
80%
of companies believe they deliver “super experiences”…
8%
…of customers agree.
86%
of buyers will pay more for a better customer experience…
1%
…of customers feel that vendors consistently meet their expectations.
Drive customer
satisfaction and NPS
Streamline the customer support and IT help desk experience to resolve issues and get end users back to their work faster.
Fewer clicks
Start a remote support session directly inside of your existing CRM/ITSM workflow.
Faster time to session
Your customer joins effortlessly with minimal clicks. It just works!
Faster time to resolution
See, takeover, and resolve your customer’s issues all within your browser inside of your ticket or case.
80%
of companies believe they deliver “super experiences”…
86%
of buyers will pay more for a better customer experience…
8%
…of customers agree.
1%
…of customers feel that vendors consistently meet their expectations.
70%
of service tasks are routine
30%
are more
complex.
When improved self-help technology empowers end users to resolve mundane issues on their own, live agents are free to focus on the most challenging cases.
While self-help knowledge bases and AI manage the routine requests, your live agents need a purpose-built, enterprise-grade, critical service support solution to handle complex cases.
70%
of service tasks are routine
30%
are more
complex.
When improved self-help technology empowers end users to resolve mundane issues on their own, live agents are free to focus on the most challenging cases.
While self-help knowledge bases and AI manage the routine requests, your live agents need a purpose-built, enterprise-grade, critical service support solution to handle complex cases.
ScreenMeet:
A platform your
agents will use.
An experience your
customers will love.
Desktop and Mobile Screen Sharing
Cloud Recording
Remote Control
Service Cloud Integration
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