Dial Tone Quality Remote Support.
Replace your Legacy Vendor.
ScreenMeet Remote Support is for humans and AI to capture Root Cause Analysis and deliver Remediations on any endpoint. Every session is captured as structured data in your System of Record. This automates work and gives teams and AI the intelligence to resolve issues faster and faster.
Start on day one with instant ROI.
Over 25,000 agents.
100+ million end-users.
Purpose-built for enterprise IT. Designed to work inside your platforms and get smarter with every session.
Designed for the endpoint ScreenMeet dynamically constructs diagnoses and remediations in its harness. It can see into applications and manipulate them from both the GUI and the CLI
Every session becomes intelligence. ScreenMeet automatically writes structured resolution notes into the incident record the moment a session ends. That data feeds Now Assist, Agentforce, and your knowledge base directly. So every issue your team resolves makes the next one faster. The system gets sharper the more you use it.
Real-time guidance, right where agents work. During sessions, AI Assist surfaces relevant troubleshooting steps, past resolutions, and diagnostic recommendations based on knowledge sources and live session context. When a known fix applies, agents run it in a single click. Escalations go down. The whole team improves over time.
Security and compliance built for enterprise scale. SOC 2 Type II and ISO 27001 certified, with GDPR compliance and EU-US Data Privacy Framework adherence. Geo-fencing controls where sessions are processed and data is stored, and AI workflows support bring-your-own-LLM options to meet your security requirements.
Trusted By The World's Most Demanding Enterprises
Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into their workflows. TTEC cut average handle time by 38% with ScreenMeet.
It was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.
Screen sharing is a critical capability to help our customers in this digital-first world. With ScreenMeet's integration with Service Cloud, it also makes it seamless to use for our support engineers.
We're able to help support machines outside of our domain altogether and get people up and running in a shorter period of time. Without ScreenMeet, I don't know how simple this would have been for us.
Feature Highlights
Remote Support and AI,
Built Into Your Existing Workflows
Platform-native remote support for ServiceNow, Salesforce, and Tanium, with every tool IT support teams need for faster, better-documented resolution.
Remote Control: Fast, Frictionless Support
Take control of any device, run terminal commands, apply admin privileges, and annotate the screen. Every action is logged to the incident record automatically, giving agents and InfoSec teams a complete, timestamped audit trail.
Reliable Screen Sharing: See What They See
Secure screen sharing and visual collaboration that works inside ServiceNow, Salesforce, and Tanium workflows. Session consent and all interactions are logged automatically and stored per your security and compliance requirements.
Session Summary: No More “Done” Resolutions
Session Summary records steps taken, tools used, device state, and resolution path for every session and writes that data into the incident. It powers knowledge generation and AI applications across your platforms without agents typing a single note.
AI Assist: The Right Answer,
Right When You Need It
AI Assist works in the background during every session, reading device state, error patterns, and session activity to surface the most relevant fixes. Recommendations are grounded in your own resolved issues and knowledge base documentations. Less searching, faster outcomes.
Global Infrastructure & Compliance:
Secure, Scalable, Compliant Worldwide
Enterprise-grade cloud infrastructure with geo-fencing for regional data processing and storage. Configurable AI data governance and bring-your-own-LLM support let your security team set the rules for how AI works in your environment.
InfoSec Approved. Globally Compliant. Independently Audited.
ScreenMeet is built from the ground up with enterprise-grade security controls. Our comprehensive security framework ensures complete data sovereignty, multi-layered protection, and global compliance capabilities.
SOC 2 Type II
Comprehensive Security Controls:
Annual third-party security audits validate that our comprehensive security controls, data protection measures, and operational procedures meet the highest enterprise standards.
ISO 27001 Certified
International Security Standards:
Certified information security management system, ensuring a systematic approach to managing sensitive company and customer information through risk management processes.
Security Highlights
Advanced geo-fencing for regional data sovereignty
Zero-trust architecture with end-to-end encryption
Comprehensive consent management and session audit trails
Configurable data storage to meet compliance and legal requirements
Bring-your-own-LLM support for AI data governance
GDPR compliance with EU-US Data Privacy Framework adherence
See Agentic Remote Support Live
Try The Guided Tour
See It In Action: See Session Summary and AI Assist in action. Experience a walkthrough showing all core remote support capabilities and platform integrations.
Product Overview
Get to know ScreenMeet: a full product set, including AI capabilities, ServiceNow integration depth, and how ScreenMeet fits into your platform investment.
Talk To A Specialist
Ready To Get Started? Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements.
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