FAQ

Remote Support is when the support agent takes over the end user’s computer. This is usually done by IT to support internal employees and also by Contact Center Agents for Hardware and Software products. Live allows you to call, video chat, and screenshare over the web with your customers or employees for enhanced sales, service, and support experiences. Cobrowse allows your agents to interact with a specific web page on your web site that the customer is browsing. Agents can assist with filling out forms, annotate or locating items on that web page. Note, the agent does not take over the customer’s computer — they can only interact with the web page on display.

In-platform refers to our native integration with supported CRM and ITSM platform providers including Salesforce and ServiceNow. ScreenMeet looks and feels like the platform it's installed in and leverages that platforms authentication, session creation and data security models. With ScreenMeet, there is no additional technical overhead to manage. Everything runs in-platform.

ScreenMeet is available via the store (see links below) and is installed as a managed application. Installation can be performed and managed easily by an administrator of the platform.

• Salesforce AppExchange
• ServiceNow Store
• Microsoft Dynamics AppSource
• ZenDesk Marketplace

ScreenMeet is offered as a stand-alone application. However, when used with our platform integrations like Salesforce, ServiceNow, MSFT Dynamics365 and Zendesk, it provides more robust experience. ScreenMeet also offers a Javascript SDK for development into other platforms.

ScreenMeet is a true integrated product which runs in-platform

ScreenMeet is Cloud-Native Enterprise Software.

All relevant data is written to the CRM/ITSM platform. Also, any files that are transferred or recordings that are made can be written to the CRM/ITSM platform’s cloud storage, your AWS S3 Bucket or Azure Blob Container. Since ScreenMeet only offers cloud recording, all sensitive data is stored according to corporate policies. You can learn more in our security documentation.

All data throughout operation of a ScreenMeet session is SSL encrypted using TLS 1.2 transport security with AES-256-bit encryption. All sensitive data at rest is encrypted with AES-256-bit encryption. In addition, ScreenMeet is SOC 2 Type 2 certified and ISO 27001 certified. Read more in our Architecture and Security data sheet.

ScreenMeet is hosted in multiple AWS data centers around the world in North America, Europe, Asia, India, and Australia.

Get more security information in our Security Documentation, our ScreenMeet versus Meeting Tools Executive Summary, and our Architecture and Security data sheet.

From a security perspective it is important that we do not expose the agent's IP address, which happens during a P2P session. 

ScreenMeet provides 24x7 Global Support to all customers

Visit ScreenMeet.com and in the upper right of the page simply click on: Submit a Ticket

We customize the demo based on your specific needs. It won’t take too much of your time either, the demo is only 15-20 minutes. Click here to request a demo.

Yes! You can try ScreenMeet at no cost and risk-free for up to 14 days — no strings attached. In the meantime, we’ll work with your team to complete the technical and INFOSEC reviews.

Depending on the application you want to integrate with, you can get a free trial by clicking the links below to request the correct free trial:

• Salesforce AppExchange
• ServiceNow Store
• Microsoft Dynamics AppSource
• ZenDesk Marketplace
• Don’t see the platform you want to integrate with? Contact us here.

Depending on the integration you will be using, please find the appropriate integration from our Documentation to install the ScreenMeet package.