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How OTPP Improved Member Service and First Call Resolution with ScreenMeet - Audio Clips

How OTPP Improved Member Service and First Call Resolution with ScreenMeet - Audio Clips

Ontario Teachers' Pension Plan (OTPP) shared how ScreenMeet Remote Support integrated seamlessly with ServiceNow ITSM experienced:

  • Increased first contact resolution by 10%
  • Decreased case reopen rates by 25%
  • Decreased average case handling time by 25%
  • and experience significant operational savings in just a few months

Get your questions answered here where the full webinar is broken into bite-sized audio clips of Waqas Mahmud, Senior Manager, Teacher's Support & Services shares their experience.

OTPP Improves Service Desk with ScreenMeet and ServiceNow ITSM

 

To access to full OTPP Case Study webinar, please click here.

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