Ever wonder how your Incidents get resolved? Let our AI explain the details and take the heavy lifting off of your Agents.
- Effortlessly generate resolution and work notes from remote support sessions using AI.
- Transform your agents into documentation experts for each incident with just a click of a button, saving time and resources.
- Enhance deflection by enriching your knowledge base and supplying more data to Virtual Agent.
With AI Summarization*, your agents can say goodbye to manual note-taking as it automatically produces superior documentation, helping you avoid the dreaded "Done" resolution note.
Additionally, these summaries provide an insider's view of your support process, revealing what agents are doing during sessions, identifying more efficient methods, or highlighting when agents need additional training.
*Patent pending