By using ScreenMeet's Remote Support, ServiceNow was not only able to pre-install ScreenMeet on 18,000 employee devices, they were also able to establish sessions quicker, saw a 32% increase in L1 first call resolutions, and saw a decreased case handle time from more than one day to less than half a day. These benefits overall resulted in significant operational savings for the organization.
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To read in detail about the ServiceNow IT Help Desk Digital Transformation story, get the Case Study here, or view our LinkedIn Article here.