With support agents now working out of their home, Ontario Teachers' Pension Plan (OTPP) required a product that would make it easy for agents to remotely connect to user devices, help resolve issues, and then reboot the device and remain connected, seamlessly.
They were amazed to end up with results as impressive as:
“(With ScreenMeet) we now have the ability to connect to anybody as if
we were there face-to-face to help support them. We’re able to help support
machines outside of our domain altogether and get people up and running
in a shorter period of time.
Without ScreenMeet, I don’t know how simple this would have been for us.”
- Waqas Mahmud, Senior Manager, Teachers’ Support & Services at OTPP
Read the case study here