Your Source for the Latest News from ScreenMeet

Q3 2023 Edition

We recently had the privilege of interviewing Nigel Piper, the Executive General Manger - Customer at Xero, to discuss how he is transforming their customer experience with new technologies, including ScreenMeet. 

Check out their interactive Customer Success Story!

Remote Support and Beam (Unattended)

• Updated the Viewer and Windows client to better reflect the two layers of Administrative permissions on Windows.
• Resolved a problem where the client wouldn't reconnect after startup if both on-demand and MSI were installed.
• Enabled support for international keyboard layouts on MacOS.
• Improved performance (framerate, resolution) in rare cases where VPNs/proxies degraded ScreenMeet performance on macOS.
• Added ability to launch unattended (Beam) sessions directly from within ServiceNow.  
• Added chat to Beam.
• Fixed device count issue in Beam.
• Added sound/visual notification that is sent to the agent in agent viewer when end-user sends a message via ScreenMeet chat

Live and Mobile SDK

• Implemented the “request screen share” feature.
• Fixed a recording issue caused by unusual recording resolutions. 
• Added support for session events.

CoBrowse

• Separated CoBrowse viewer from the Support Viewer to enhance maintainability.
• Added ability to view CoBrowse session from within Salesforce case.
• Added full screen option.
  
  

 Replay

• Added branding support for the Replay experience.
• The Replay link in the Salesforce widget has been enhanced to function as a clickable hyperlink, improving usability.
  
  

Platform, Salesforce, ServiceNow

• Console: Corrected several hover tooltips for the remote support application settings in Console.
• Salesforce: Added the ability for the CoBrowse viewer to be visible via an iFrame within a given Salesforce object.
• Salesforce: For scheduled ScreenMeet sessions, users now have the option to save to their calendars.
• ServiceNow: Added Beam application so that agents may manage Beam devices through ServiceNow directly.

 Kelly Williams, Vice President of Customer Success