Your Source for the Latest News from ScreenMeet
Remote Support and Beam (Unattended)
- Ability to see multiple customer monitors and handle ultra wide screens
- Improved recording capabilities
- Improved connect / reconnect functionality
- Functionality for Beams clients to auto update
- Enhanced Beam Group UX
Live and Mobile SDK
- Live 2 now available with upgraded UX, HD, File sharing
- Enhanced virtual background performance
- Improved audio functionality
- SDK now available for native iOS and Android
- Improvements to SDK remote control feature
Replay
- New product!
- Allow customers to record issues and load to your CRM
- Review when received to improve efficiency of agents
CoBrowse
- Allow use of static IP's and domain wildcard
- Enhanced support of IE 10/11
- Improved recording functionality
- French translation availability
- Improved copy text functionality
Integrations: Microsoft | Salesforce | ServiceNow
- Microsoft: Ability to schedule Live sessions, agent ability to enable / disable guest video, security rule fixes
- Salesforce: Support for scheduling in widget, ability to join before guest, list of ScreenMeet related files
- ServiceNow: Introduced Service Account functionality, added support for Replay, added ScreenMeet API wrapper
EVP of Customer Support, Salesforce
Watch a brief recording of Jim Roth discussing the impact of ScreenMeet on the Salesforce Customer Support organization
Escalating a Live session to Remote Support
Watch a ScreenMeet Short demonstrating the steps to escalate Live to Remote Support
OTPP IT Help Desk Transformation
View our Webinar with Waqas Mahmud as he describes their transformation with the help of ScreenMeet