Why ScreenMeet is the Secure Choice for Remote Support: Addressing the Security Flaws of Legacy Solutions

At the end of June, a legacy remote support vendor suffered another significant cyber security breach, attributed to a threat actor known as APT29 / Midnight Blizzard, suspected to be linked to the Russian Foreign Intelligence Service (SVR). But why were they even targeted?

The primary reason is this vendor's overexposure in the remote support software market. With claims of installation on more than 2.5 billion devices worldwide, their vast reach makes it an attractive target for cyber attacks. This extensive user base is a double-edged sword; while it highlights its widespread use, it also paints a massive target on its back.

One of the driving factors behind this extensive user base is its ease of access and user-friendly interface. The company's website highlights that no matter where you are, their Remote allows you to connect — always free for personal use. Within minutes, anyone can create an account and start using the free product, making it appealing to consumers but also vulnerable.

This legacy vendor isn’t unique in offering easy access to its services; other mainstream remote support products provide similar trials that can be signed up for with any free email address, such as Gmail or Yahoo. This open accessibility, while convenient, makes these products prime targets for malicious actors. We've all heard stories of phishing emails claiming a virus has been detected on our devices, with the sender offering a solution — leading to potential scams and security breaches.

These same remote support tools are also used by businesses to support employees and customers. This raises an important question: Are these the tools you want your business associated with, considering the security risks?

With ScreenMeet Remote Support, you significantly mitigate these risks.

Why? Because you can't simply sign up for a ScreenMeet account online. ScreenMeet’s seamless integrated app approach into platforms like ServiceNow and Salesforce means access to ScreenMeet is restricted and can only be authenticated through those platforms that have already been approved and deployed within your organization. This role-based access control ensures that only authorized users can utilize ScreenMeet, providing a layer of security unmatched by consumer-grade products.

ScreenMeet is designed as a true enterprise-grade remote support tool, not intended for casual consumer use. Furthermore, ScreenMeet allows you to store data that may contain sensitive information in your own cloud storage or other platforms of your choice. You also have the flexibility to select which of the 12 global AWS data centers will host your sessions, enabling you to maintain data within specific geographic regions if needed.

By choosing ScreenMeet, you're opting for a secure, enterprise-focused remote support solution that prioritizes data security and access control, ensuring your business and customer interactions remain protected.

Ready to make the switch to a more secure remote support solution? Discover how easy it is to transition from the vulnerabilities of legacy tools to the enterprise-grade security of ScreenMeet, trusted by industry leaders like ServiceNow and Salesforce.

Contact our team today to learn more and start your journey towards enhanced security and peace of mind.