Resources

Select from our resources below to discover how ScreenMeet can help you improve customer and employee online engagements. If you can't find the answers you're seeking, please visit our FAQ page.

platform salesforce

Filter by Category

Platform: ServiceNow Platform: Salesforce Product: Remote Support Solution: IT Help Desk Product: LIVE Solution: Call Center Service and Support Platform: Other Platform: Microsoft Dynamics Product: Cobrowse Solution: Sales ScreenMeet Customer Training Solution: AI Product: Replay Security

Filter by Type

Blogs Case Studies Data Sheets Demo Videos eBooks Press Releases Videos Webinars

3 Key Challenges Remote Support Agents Face Daily and How to Solve Them by ScreenMeet

3 Key Challenges Remote Support Agents Face Daily

Read More

The Future of Secure Remote Support: Integrating AI and Cybersecurity with ScreenMeet

The Future of Secure Remote Support: Integrating AI and Cybersecurity

Read More

Best Practices for Securing Remote Support Sessions with ScreenMeet

Best Practices for Securing Remote Support Sessions

Read More

Measuring ROI in Remote Support

Measuring ROI in Remote Support

Read More

How cybercriminals exploit Remote Support sessions and how to protect your organization from them

How Cybercriminals Exploit Remote Support Sessions and Key Strategies to Stay Protected

Read More

Ensuring Data Security in Remote IT Help Desk Operations

Fortifying the Digital Frontier: Secure Remote IT Help Desk Operations

Read More

The Economic Impact of Effective Remote Support by ScreenMeet

The Economic Impact of Effective Remote Support

Read More

Secure Your Remote Support: Why ScreenMeet Outshines Legacy Tools

Secure Your Remote Support: Why ScreenMeet Outshines Legacy Solutions

Read More

Enhancing Human Remote Support Agents with AI by ScreenMeet

Enhancing Human Agents with AI for Remote Support

Read More

ScreenMeet Interactive Demo - ScreenMeet Remote Support for Salesforce

Interactive Demo - Remote Support for Salesforce with ScreenMeet

Watch Now

ScreenMeet's Annotation feature in Remote Support

How to use the Annotation Features in ScreenMeet Remote Support

Watch Now

ScreenMeet vs Meeting Tools - Executive Summary

ScreenMeet vs Meeting Tools - Customer and Employee Support Without the Risks

Read More

Cobrowsing in Financial Services: Balancing Customer Experience & Security by ScreenMeet

Cobrowsing in Financial Services: Balancing Customer Experience & Security

Read More

Revolutionizing Help Desks: The Power of Intelligent Support - ScreenMeet AI

Revolutionizing Help Desks: The Power of Intelligent Support

Read More

ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers

ScreenMeet Partners with Natterbox to Launch Remote Assist Powered by ScreenMeet

Read More

ScreenMeet Remote Support - the solution chosen by both ServiceNow and Salesforce

Upgrading From Legacy Tools: Why ScreenMeet is the Future of Remote Support

Read More

Customer Training - Installing ScreenMeet in Salesforce

Customer Training - Installing ScreenMeet for Salesforce

Watch Now

Get the Ultimate Guide to Cobrowsing today!

Revolutionizing Financial Services Customer Support: The Ultimate Guide to Cobrowsing

Read More

Embedded Voice, Video and Screen Sharing for Salesforce by ScreenMeet

How Embedded Screen Sharing, Voice, & Video Optimizes Customer Support

Read More

ScreenMeet for screen sharing and cobrowsing for Salesforce

How Visual Collaboration Is Making Customer Support Personal Again

Read More

ScreenMeet Interactive Demo - ScreenMeet screen sharing for Salesforce

Interactive Demo - Screen Sharing for Salesforce with ScreenMeet

Watch Now

ScreenMeet Gives Remote Support Agents an AI Boost

ScreenMeet Gives Remote Support Agents an AI Boost by SiliconANGLE

Read More

Boost Your Support Game with a Genius AI Sidekick - Contact Center and Remote Support

Boost Your Support Game with a Genius AI Sidekick

Read More

ScreenMeet Launches New Generative AI Assistant for Remote Support Agents

ScreenMeet Launches New Generative AI Assistant for Remote Support Agents

Read More

5 Hacks to Boost IT Help Desk Agents

5 Hacks to Boost IT Help Desk Agent Productivity

Read More

ScreenMeet Interactive Demo - ScreenMeet CoBrowse for Salesforce

Interactive Demo - ScreenMeet CoBrowse for Salesforce

Watch Now

How to Drive Productivity with IT Remote Support

How to Drive Productivity with IT Remote Support

Read More

How to Know It’s Time to Upgrade Your Remote Support

How to Know It’s Time to Upgrade Your Remote Support

Read More

Remote Support 2024: Top Trends Defining the Future

Remote Support 2024: Top Trends Defining the Future

Read More

Training for ScreenMeet CoBrowse for Salesforce - Agent Training

Customer Training - ScreenMeet CoBrowse + Salesforce Agent Training

Watch Now

ScreenMeet Live + Salesforce Agent Training using Salesforce Cases

Customer Training - ScreenMeet Live + Salesforce Agent Training using Salesforce Cases

Watch Now

The ScreenMeet Scoop - 2023 Q3 Edition

ScreenMeet Scoop 2023 Q3 Edition

Read More

Customer Training - ScreenMeet Live + ScreenMeet Console Agent Training

Customer Training - ScreenMeet Live + ScreenMeet Console Agent Training

Watch Now

ScreenMeet Remote Support + ScreenMeet Console Agent Training

Customer Training - ScreenMeet Remote Support + ScreenMeet Console Agent Training

Watch Now

ScreenMeet Live + Salesforce Agent Training Using Omni-Channel Chat

Customer Training - ScreenMeet Live + Salesforce Agent Training Using Omni-Channel Chat

Watch Now

Agent Training - ScreenMeet Replay with Salesforce

Customer Training - ScreenMeet Replay + Salesforce Agent Training

Watch Now

Training for ScreenMeet CoBrowse + ScreenMeet Console - Agent Training

Customer Training - ScreenMeet CoBrowse + ScreenMeet Console Agent Training/Overview

Watch Now

ScreenMeet Remote Support for ServiceNow - Agent Training

Customer Training - Remote Support Agent Training for Salesforce

Watch Now

Xero Improves Customer Experience and Reduces Call Resolution Times with ScreenMeet

Xero Improves Customer Experience with ScreenMeet

Read More

ScreenMeet Replay for the IT Help Desk

ScreenMeet Replay for the IT Help Desk

Watch Now

The ScreenMeet Scoop - 2023 Q1 Edition

ScreenMeet Scoop 2023 Q2 Edition

Read More

5 Reasons For A Tech CEO to Invest In Better Support Tools for Employees - like ScreenMeet

5 Reasons For A Tech CEO to Invest In Better Employee Support Tools

Read More

ScreenMeet for Premier Customer Care

Top 4 Ways to Improve Customer Care During This Rocky Economy

Read More

ScreenMeet for Salesforce - Online Audio, Video and Screen Share

ScreenMeet for Salesforce - Online Audio, Video, and Screen Share

Read More

Next-Level Customer Support in Fintech: What Needs to Change

Read More

The ScreenMeet Scoop - 2023 Q1 Edition

ScreenMeet Scoop 2023 Q1 Edition

Read More

ScreenMeet + Salesforce for FINS - Complete you digital transformation for Easy Enterprise ROI

ScreenMeet + Salesforce for FINS: Complete your digital transformation

Watch Now

ScreenMeet Web Integration for Efficiency

Benefits of Web Integration vs. Secondary Applications

Read More

Navex Customer Support Closes Cases Faster with ScreenMeet in Salesforce

Navex Customer Support Closes Cases Faster with ScreenMeet

Watch Now

Discover the best IT remote support for your organization!

Tools Remote IT Techs Should Have in 2023: eBook

Read More

Remote Desktop Support: The Future of Employment

Read More

Salesforce increased First Contact Resolution by 35% using ScreenMeet

Salesforce Customer Support Closes Cases Faster with ScreenMeet

Read More

Cobrowse collaboration tools from ScreenMeet - Top 5 Benefits of Cobrowse

Top 5 Benefits Using Cobrowsing as a Collaborative Online Support Tool

Read More

Increase first contact resolution with ScreenMeet

Why Remote IT Support Teams Should Prioritize First Contact Resolution

Read More

Integrated Collaboration for IT Help Desk with ScreenMeet

Improve Your IT Help Desk with Integrated Collaboration

Read More

Increase productivity today with remote solutions from ScreenMeet.

How IT Help Desk Professionals Can Provide the Best Remote Support

Read More

Tanium Partner with ScreenMeet for One-Click Remote-Desktop Sessions from Any Endpoint

Tanium + ScreenMeet: One-Click Remote Desktop Sessions from Any Endpoint

Read More

Implementing Real-Time Features to Boost Customer Engagement

Read More

See the ScreenMeet Team at These Upcoming Events

Read More

ScreenMeet Scoop eNewsletter - August 2022

ScreenMeet Scoop August 2022

Read More

Remote IT Support: The Benefits and Challenges of Remote Support in a Hybrid Workplace

The Benefits and Challenges of Remote IT Support

Read More

ScreenMeet Architecture and Security

ScreenMeet Architecture & Security for Contact Centers & IT Help Desks

Read More

ScreenMeet + Salesforce: Enhance Your Salesforce Omnichannel and Service Cloud with Video Meetings and Screen Sharing

ScreenMeet + Salesforce: Enhance Your Salesforce Omnichannel

Watch Now

The Key to Improving IT Remote Support for the Hybrid Workplace

Boost Efficiency & Satisfaction with Remote IT Support Software

Read More

ScreenMeet Scoop eNewsletter - February 2022

ScreenMeet Scoop May 2022

Read More

2021 UC Partner Award Winner - ScreenMeet

2021 UC Partner Award Winner

Read More

Sales Enablement: What Does It Actually Mean? Read More from ScreenMeet

Sales Enablement is the Buzz Word of the Year: What Does It Mean?

Read More

ScreenMeet Scoop eNewsletter - February 2022

ScreenMeet Scoop February 2022

Read More

Cobrowsing and Screen Sharing: The Differences and Which One Is Best

Cobrowsing and Screen Sharing: The Differences and Which Is Best?

Read More

ScreenMeet - Cobrowsing vs Screen Sharing: Differences and Selecting Which is Right for You

eBook: Cobrowsing vs Screen Sharing

Read More

ScreenMeet Mobile Software Developer Kit (SDK)

ScreenMeet Mobile Software Developer Kit (SDK)

Read More

ScreenMeet Remote Support for Contact Center and IT Help Desk

ScreenMeet Remote Support for the Contact Center and IT Help Desk

Read More

ScreenMeet LIVE - online audio, video & screen share for support

ScreenMeet LIVE - Online Audio, Video, and Screen Share for Support

Read More

The future of customer service by Salesforce and ScreenMeet

The Future of Service eBook: Salesforce with ScreenMeet

Read More

ScreenMeet - CCW Market Study - Customer Trends and Innovations

Market Study by CCW: Customer Experience Trends, Challenges & Innovations

Read More

ScreenMeet Announces Accelerated Growth and Series B Investment from Salesforce

ScreenMeet Announces Growth and Series B Investment from Salesforce Ventures

Read More

HR Block with ScreenMeet

H&R Block Transforms Sales, Service, & Support with Real-Time Web Tech

Watch Now

ScreenMeet’s Cloud-Based Enterprise Customer Support Solution with Salesforce

ScreenMeet’s Cloud-Based Customer Support Solution with Salesforce

Read More

Collaborate seamlessly, in-platform, with ScreenMeet

Collaborate Seamlessly with ScreenMeet for Customer & Employee Engagements

Read More

ScreenMeet helps 8x8 keep the phones ringing

Read More

The impact of interactive video technologies on customer satisfaction

The Impact of Interactive Video Technologies on Customer Satisfaction

Read More

ScreenMeet and 3CLogic Announce Strategic Partnership

Read More

ScreenMeet Live and Cobrowsing Tools in Action with Salesforce - Commercial

ScreenMeet Live and Cobrowsing Tools in Action with Salesforce

Watch Now

Screenmeet Live for Salesforce – Add Voice, Video and Screen Share to any Web Site w/Salesforce Chat (Live Agent)

ScreenMeet Live for Salesforce: Add Voice, Video & Screen Share to any Website

Watch Now

Salesforce Service Cloud Remote Support with ScreenMeet

Watch Now

Salesforce uses Service Cloud with ScreenMeet to Drive Frictionless Customer Service

Salesforce + ScreenMeet Drives Frictionless Customer Experiences

Watch Now

Drive Frictionless Customer Experiences with Salesforce + ScreenMeet

On-Demand Webinar: Drive Frictionless Customer Experiences with Salesforce + ScreenMeet

Read More

Using Smart Technology to Help Your Virtual Agents Provide an Unforgettable Customer Experience

Use Smart Technology to Provide Unforgettable Customer Experiences

Read More

Remote Support Software Buyer's Guide by ScreenMeet

Remote Support Software For the Virtual-First/Work from Anywhere Business World

Read More

Use ScreenMeet to Lower the Temperature of a Support Call with Digital-First Engagement

Lowering the Temperature of a Support Call with Digital-First Engagement

Read More

Remote Support Software Buyer’s Guide: For the Virtual-First/Work from Anywhere Business World

Read More

Optimize IT Service Operations for the “Virtual-First/Work from Anywhere” Enterprise

Optimize IT Service Operations for “Virtual-First/Work from Anywhere” Enterprises

Read More

ScreenMeet Live for voice video and Remote Support, Contact Center, Customer Support

ScreenMeet Live: Voice, Video Chat & Screen Sharing for Online Customer Support

Read More

9 Customer Service Technology Trends to Watch

9 Customer Service Technology Trends to Watch

Read More

The Era of Customer Engagement

Read More

Create a Personalized Shopping Experience for Your E-Commerce Store

Read More

ScreenMeet support tools for cobrowsing

6 Cobrowsing Applications in Customer Support

Read More

Can Live Video Chat Replace the In-Person Experience?

Read More

Online Shopping Must-Haves in a World Without Malls

Read More

Should You Offer a Live Chat Service?

Read More

How to Improve Your Customer Service Offering

Read More

5 Real-Time Customer Engagement Strategies

Read More

Improve Workflow Efficiency Through CRM Integration

Read More

Remote Support Software Buyer’s Guide

Read More

How is Co-Browsing Different From Screen Sharing?

Read More

Exploring the Customer Support Disconnect

Read More

ScreenMeet for Remote Support

Unpacking Remote Support

Read More

Revolutionize Your Salesforce Deployment with ScreenMeet.

Transform online support experiences with ScreenMeet.

Get a Demo