Resources

Select from our resources below to discover how ScreenMeet can help you improve customer and employee online engagements. If you can't find the answers you're seeking, please visit our FAQ page.

platform servicenow

Filter by Category

Platform: ServiceNow Platform: Salesforce Product: Remote Support Solution: IT Help Desk Product: LIVE Solution: Call Center Service and Support Platform: Other Platform: Microsoft Dynamics Product: Cobrowse Solution: Sales ScreenMeet Customer Training Solution: AI Security Product: Replay

Filter by Type

Blogs Case Studies Data Sheets Demo Videos eBooks Press Releases Videos Webinars

Downloading and Installing ScreenMeet for ServiceNow Video Instructions

Customer Training - Downloading & Installing ScreenMeet for ServiceNow

Watch Now

The New Standard for Agent Intelligence in Enterprise Support – ScreenMeet Leading the Way in 2025

The New Standard for Agent Intelligence in Enterprise Support: Leading the Way in 2025

Read More

Don’t Let Legacy Tools Expose Your Enterprise: On-Demand Session with ServiceNow & ScreenMeet

Don’t Let Legacy Tools Expose Your Enterprise: On-Demand Session with ServiceNow

Read More

3 Key Challenges Remote Support Agents Face Daily and How to Solve Them by ScreenMeet

3 Key Challenges Remote Support Agents Face Daily

Read More

The Future of Secure Remote Support: Integrating AI and Cybersecurity with ScreenMeet

The Future of Secure Remote Support: Integrating AI and Cybersecurity

Read More

Best Practices for Securing Remote Support Sessions with ScreenMeet

Best Practices for Securing Remote Support Sessions

Read More

ScreenMeet AI Summarization to Transform Your Remote Support for ServiceNow

AI Summarized Notes in ServiceNow for Incident Resolution Insights - Demo Video

Watch Now

Measuring ROI in Remote Support

Measuring ROI in Remote Support

Read More

How cybercriminals exploit Remote Support sessions and how to protect your organization from them

How Cybercriminals Exploit Remote Support Sessions and Key Strategies to Stay Protected

Read More

Ensuring Data Security in Remote IT Help Desk Operations

Fortifying the Digital Frontier: Secure Remote IT Help Desk Operations

Read More

The Economic Impact of Effective Remote Support by ScreenMeet

The Economic Impact of Effective Remote Support

Read More

Secure Your Remote Support: Why ScreenMeet Outshines Legacy Tools

Secure Your Remote Support: Why ScreenMeet Outshines Legacy Solutions

Read More

Enhancing Human Remote Support Agents with AI by ScreenMeet

Enhancing Human Agents with AI for Remote Support

Read More

ScreenMeet's Annotation feature in Remote Support

How to use the Annotation Features in ScreenMeet Remote Support

Watch Now

ScreenMeet vs Meeting Tools - Executive Summary

ScreenMeet vs Meeting Tools - Customer and Employee Support Without the Risks

Read More

Revolutionizing Help Desks: The Power of Intelligent Support - ScreenMeet AI

Revolutionizing Help Desks: The Power of Intelligent Support

Read More

Transforming IT Support: Key Considerations for Selecting a Remote Support Platform

The Search for the Ultimate Remote Support Solution - 2024 Guide

Read More

Teleperformance reduces remote support friction with ScreenMeet and ServiceNow

Teleperformance Reduces Remote Support Friction with ScreenMeet and ServiceNow

Read More

Why You Should Use Specialized Remote Support Tools for IT Help Desk Instead of Collaboration Products Like Teams or Zoom.

Why Use Specialized Remote Support Tools for IT Help Desk?

Read More

ScreenMeet Remote Support - the solution chosen by both ServiceNow and Salesforce

Upgrading From Legacy Tools: Why ScreenMeet is the Future of Remote Support

Read More

Interactive product tour of ScreenMeet Beam, unattended remote support

Interactive Demo - ScreenMeet Beam for ServiceNow with ScreenMeet

Watch Now

3 Must-Have Tools for Standout Remote Support Agents - blog by ScreenMeet

3 Tools to Boost Your Remote Support Game

Read More

Break Up With Bomgar - The 2024 Remote Support Transformation Guide

Break Up With Bomgar - The 2024 Remote Support Transformation Guide

Read More

ScreenMeet Interactive Demo with ServiceNow Virtual Agent

Interactive Demo - ScreenMeet Remote Support for ServiceNow Virtual Agent

Watch Now

ScreenMeet Gives Remote Support Agents an AI Boost

ScreenMeet Gives Remote Support Agents an AI Boost by SiliconANGLE

Read More

Boost Your Support Game with a Genius AI Sidekick - Contact Center and Remote Support

Boost Your Support Game with a Genius AI Sidekick

Read More

ScreenMeet Launches New Generative AI Assistant for Remote Support Agents

ScreenMeet Launches New Generative AI Assistant for Remote Support Agents

Read More

5 Hacks to Boost IT Help Desk Agents

5 Hacks to Boost IT Help Desk Agent Productivity

Read More

How to Drive Productivity with IT Remote Support

How to Drive Productivity with IT Remote Support

Read More

ScreenMeet Interactive Demo for ServiceNow Remote Support

Interactive Demo - ScreenMeet Remote Support for ServiceNow

Watch Now

Beyond Bomgar: Indications Your IT Help Desk Needs a Change

Beyond Bomgar: Indications Your IT Help Desk Needs a Change

Read More

How to Know It’s Time to Upgrade Your Remote Support

How to Know It’s Time to Upgrade Your Remote Support

Read More

Remote Support 2024: Top Trends Defining the Future

Remote Support 2024: Top Trends Defining the Future

Read More

Discover the top 5 signs it's time to upgrade your remote support platform

5 Signs Your Remote Support Software Is Falling Short

Read More

The ScreenMeet Scoop - 2023 Q3 Edition

ScreenMeet Scoop 2023 Q3 Edition

Read More

Training for ScreenMeet Live for ServiceNow

Customer Training - ScreenMeet Live + ServiceNow Agent Training

Watch Now

Customer Training - ScreenMeet Live + ScreenMeet Console Agent Training

Customer Training - ScreenMeet Live + ScreenMeet Console Agent Training

Watch Now

ScreenMeet Remote Support + ScreenMeet Console Agent Training

Customer Training - ScreenMeet Remote Support + ScreenMeet Console Agent Training

Watch Now

ScreenMeet Replay for ServiceNow - Agent Training

Customer Training - ScreenMeet Replay + ServiceNow Agent Training

Watch Now

Training for ScreenMeet CoBrowse + ScreenMeet Console - Agent Training

Customer Training - ScreenMeet CoBrowse + ScreenMeet Console Agent Training/Overview

Watch Now

ScreenMeet Remote Support for ServiceNow - Agent Training

Customer Training - Remote Support Agent Training for ServiceNow

Watch Now

ScreenMeet Replay for the IT Help Desk

ScreenMeet Replay for the IT Help Desk

Watch Now

The ScreenMeet Scoop - 2023 Q1 Edition

ScreenMeet Scoop 2023 Q2 Edition

Read More

How OTPP Improved Member Service and First Call Resolution with ScreenMeet - Audio Clips

How OTPP Improved Member Service & First Call Resolution with ScreenMeet

Read More

5 Reasons For A Tech CEO to Invest In Better Support Tools for Employees - like ScreenMeet

5 Reasons For A Tech CEO to Invest In Better Employee Support Tools

Read More

OTPP's Digital Transformation In-House with ServiceNow ITSM and ScreenMeet

OTPP's Digital Transformation In-House with ServiceNow and ScreenMeet

Watch Now

How ServiceNow Transformed their Service Desk with ScreenMeet - Audio Clips

How ServiceNow Transformed their Service Desk with ScreenMeet

Read More

ScreenMeet for Premier Customer Care

Top 4 Ways to Improve Customer Care During This Rocky Economy

Read More

Next-Level Customer Support in Fintech: What Needs to Change

Read More

The ScreenMeet Scoop - 2023 Q1 Edition

ScreenMeet Scoop 2023 Q1 Edition

Read More

Technology and Experience Trends That are Transforming IT Service Delivery

Technology and Experience Trends Transforming IT Service Delivery

Read More

ScreenMeet Web Integration for Efficiency

Benefits of Web Integration vs. Secondary Applications

Read More

OTPP Experiences Digital Transformation with ServiceNow and ScreenMeet

OTPP Experiences Digital Transformation with ServiceNow and ScreenMeet

Watch Now

ScreenMeet and ServiceNow on-demand webinar - How technology and experience innovations drive superior service

Blending Technology and Experience Innovations to Drive Superior and Optimized Service

Watch Now

Discover the best IT remote support for your organization!

Tools Remote IT Techs Should Have in 2023: eBook

Read More

Remote Desktop Support: The Future of Employment

Remote Desktop Support: The Future of Employment - Pink

Read More

Remote Desktop Support: The Future of Employment

Read More

ServiceNow Transforms IT Help Desk Performance While Reducing Costs with ScreenMeet

ServiceNow Transforms IT Help Desk Performance with ScreenMeet

Read More

Cobrowse collaboration tools from ScreenMeet - Top 5 Benefits of Cobrowse

Top 5 Benefits Using Cobrowsing as a Collaborative Online Support Tool

Read More

Join ScreenMeet live at the ServiceNow World Tour events in Chicago and Toronto in November 2022

Join Us at the ServiceNow World Tour in Chicago and Toronto

Read More

Increase first contact resolution with ScreenMeet

Why Remote IT Support Teams Should Prioritize First Contact Resolution

Read More

Integrated Collaboration: The Key to an Improved IT Help Desk

Integrated Collaboration: The Key to an Improved IT Help Desk

Read More

Integrated Collaboration for IT Help Desk with ScreenMeet

Improve Your IT Help Desk with Integrated Collaboration

Read More

Streamline operations and receive faster remote IT support with cloud-based systems, like ScreenMeet

6 Benefits of Using Cloud-Based Systems to Provide Remote IT Support

Read More

Increase productivity today with remote solutions from ScreenMeet.

How IT Help Desk Professionals Can Provide the Best Remote Support

Read More

Tanium Partner with ScreenMeet for One-Click Remote-Desktop Sessions from Any Endpoint

Tanium + ScreenMeet: One-Click Remote Desktop Sessions from Any Endpoint

Read More

Implementing Real-Time Features to Boost Customer Engagement

Read More

See the ScreenMeet Team at These Upcoming Events

Read More

ServiceNow Experiences an Easy to Use "Cockpit" View for Remote Support When Using ScreenMeet

The ScreenMeet Experience - a 'Cockpit' View for Remote Support

Watch Now

ScreenMeet Scoop eNewsletter - August 2022

ScreenMeet Scoop August 2022

Read More

Remote IT Support: The Benefits and Challenges of Remote Support in a Hybrid Workplace

The Benefits and Challenges of Remote IT Support

Read More

ScreenMeet Architecture and Security

ScreenMeet Architecture & Security for Contact Centers & IT Help Desks

Read More

ServiceNow ITSM and ScreenMeet - Successful IT Help Desk Digital Transformation with ScreenMeet

ServiceNow's Helpdesk Agents: Why They Can't Live Without ScreenMeet

Watch Now

ServiceNow ITSM and ScreenMeet - IT Help Desk Digitally Transformed with ScreenMeet

The Perfect Match: ScreenMeet and ServiceNow ITSM

Watch Now

ServiceNow ITSM and ScreenMeet - Fast ROI and significant OpEx reduction with ScreenMeet

ServiceNow Achieves Fast ROI with ScreenMeet

Watch Now

Replace Your Legacy Remote Support with ServiceNow's Choice, ScreenMeet

Watch Now

The Key to Improving IT Remote Support for the Hybrid Workplace

Boost Efficiency & Satisfaction with Remote IT Support Software

Read More

ServiceNow Transforms Their IT Help Desk Performance with ScreenMeet

Read More

Online Sales Support - Increase Revenue, Decrease Unhappy Customers

Read More

OTPP business benefits with ScreenMeet.

OTPP Business Benefits and ScreenMeet

Watch Now

ServiceNow Innovates with ScreenMeet for Remote Support - Webinar

How ServiceNow Innovates with ScreenMeet for Remote Support

Read More

ScreenMeet Scoop eNewsletter - February 2022

ScreenMeet Scoop May 2022

Read More

2021 UC Partner Award Winner - ScreenMeet

2021 UC Partner Award Winner

Read More

Sales Enablement: What Does It Actually Mean? Read More from ScreenMeet

Sales Enablement is the Buzz Word of the Year: What Does It Mean?

Read More

ScreenMeet Helps ServiceNow Save $1 Million in Operational Costs

ServiceNow Transforms IT Help Desk Performance with ScreenMeet

Read More

ScreenMeet Earns CIO Review's Most Promising ServiceNow Solution Provider 2021

Upgrade Remote Support and ITSM Workflows with ScreenMeet

Read More

ScreenMeet Scoop eNewsletter - February 2022

ScreenMeet Scoop February 2022

Read More

Cobrowsing and Screen Sharing: The Differences and Which One Is Best

Cobrowsing and Screen Sharing: The Differences and Which Is Best?

Read More

ScreenMeet - Cobrowsing vs Screen Sharing: Differences and Selecting Which is Right for You

eBook: Cobrowsing vs Screen Sharing

Read More

OTPP Improves Member Service & First Call Resolution with ScreenMeet

Read More

ScreenMeet Mobile Software Developer Kit (SDK)

ScreenMeet Mobile Software Developer Kit (SDK)

Read More

ScreenMeet Remote Support for Contact Center and IT Help Desk

ScreenMeet Remote Support for the Contact Center and IT Help Desk

Read More

ScreenMeet LIVE - online audio, video & screen share for support

ScreenMeet LIVE - Online Audio, Video, and Screen Share for Support

Read More

ScreenMeet - CCW Market Study - Customer Trends and Innovations

Market Study by CCW: Customer Experience Trends, Challenges & Innovations

Read More

ServiceNow Invests in ScreenMeet Series B Funding to Help Propel Growth

ScreenMeet Announces Accelerated Growth & Series B Investment By ServiceNow

Read More

Choice Hotels Keeps Franchises Running Smoothly with Integrated IT Support

Choice Hotels Keeps Franchises Running Smoothly with ScreenMeet

Read More

Hi-tech Giant Streamlines External and Internal IT Support with ScreenMeet and ServiceNow ITSM

Hi-tech Giant Streamlines IT Support with ScreenMeet and ServiceNow

Read More

Collaborate seamlessly, in-platform, with ScreenMeet

Collaborate Seamlessly with ScreenMeet for Customer & Employee Engagements

Read More

ScreenMeet Optimizes and Streamlines ServiceNow Workflows

Read More

How To Deliver True Omnichannel Customer Service with ServiceNow, ScreenMeet and 3CLogic

Voice, Video, & ServiceNow: Deliver True Omnichannel Customer Service

Read More

The impact of interactive video technologies on customer satisfaction

The Impact of Interactive Video Technologies on Customer Satisfaction

Read More

ScreenMeet and 3CLogic Announce Strategic Partnership

Read More

ScreenMeet with ServiceNow ITSM and ITSM Pro for Seamless Remote Support for IT workflows.

ScreenMeet with ServiceNow ITSM Pro: Seamless Employee Remote Support

Watch Now

Using ServiceNow ITSM Pro? Add ScreenMeet to Optimize the Virtual Support Experience

Optimize Virtual Support with ScreenMeet for ServiceNow ITSM Pro

Read More

ScreenMeet + ServiceNow Virtual Agent means more ways to seamlessly connect customers and Agents

Watch Now

ScreenMeet for ServiceNow IT Workflows, Customer Workflows & HR Workflows

ScreenMeet for ServiceNow IT Workflows, Customer Workflows & HR Workflows

Watch Now

Modernize and Optimize ServiceNow Customer Workflows with ScreenMeet

Modernize and Optimize ServiceNow Customer Workflows with ScreenMeet

Watch Now

ScreenMeet Streamlines ServiceNow HR Workflows

ScreenMeet Streamlines ServiceNow HR Workflows

Watch Now

Remote Support Software Buyer's Guide by ScreenMeet

Remote Support Software For the Virtual-First/Work from Anywhere Business World

Read More

Use ScreenMeet to Lower the Temperature of a Support Call with Digital-First Engagement

Lowering the Temperature of a Support Call with Digital-First Engagement

Read More

Remote Support Software Buyer’s Guide: For the Virtual-First/Work from Anywhere Business World

Read More

Optimize IT Service Operations for the “Virtual-First/Work from Anywhere” Enterprise

Optimize IT Service Operations for “Virtual-First/Work from Anywhere” Enterprises

Read More

ScreenMeet Live for voice video and Remote Support, Contact Center, Customer Support

ScreenMeet Live: Voice, Video Chat & Screen Sharing for Online Customer Support

Read More

9 Customer Service Technology Trends to Watch

9 Customer Service Technology Trends to Watch

Read More

The Era of Customer Engagement

Read More

Create a Personalized Shopping Experience for Your E-Commerce Store

Read More

ScreenMeet support tools for cobrowsing

6 Cobrowsing Applications in Customer Support

Read More

Can Live Video Chat Replace the In-Person Experience?

Read More

Online Shopping Must-Haves in a World Without Malls

Read More

Should You Offer a Live Chat Service?

Read More

How to Improve Your Customer Service Offering

Read More

5 Real-Time Customer Engagement Strategies

Read More

Improve Workflow Efficiency Through CRM Integration

Read More

Remote Support Software Buyer’s Guide

Read More

How is Co-Browsing Different From Screen Sharing?

Read More

Exploring the Customer Support Disconnect

Read More

ScreenMeet for Remote Support

Unpacking Remote Support

Read More

Revolutionize Your Salesforce Deployment with ScreenMeet.

Transform online support experiences with ScreenMeet.

Get a Demo