The Complex Just Got Easier

Speedy resolution of customer service calls has always been a challenge. Until now.

The Complex Just Got Easier

Speedy resolution of customer service calls has always been a challenge. Until now.

Customer
Experience is
the New Brand

89%

of companies compete mainly on Customer Experience

93%

of customers say interactions with agents have changed their perception of a company

82%

of customers have had a conversation with an agent in the past year that left them frustrated

85%

want to change service providers after a frustrating call

The value of your brand hinges on customer satisfaction.

Customer Experience
is the New Brand

89%

of companies compete mainly on Customer Experience

93%

of customers say interactions with agents have changed their perception of a company

82%

of customers have had a conversation with an agent in the past year that left them frustrated

85%

want to change service providers after a frustrating call

The value of your brand hinges on customer satisfaction.

Remote Support is Getting Harder

76%
of service professionals influence 30 or more customers on any given day
97%
of customers believe it is important that a service professional demonstrates genuine interest in solving their problem
49%
of employees churn annually in large call centers
Turn the Tide with ScreenMeet

Remote Support is Getting Harder

76%
of service professionals influence 30 or more customers on any given day
97%
of customers believe it is important that a service professional demonstrates genuine interest in solving their problem
49%
of employees churn annually in large call centers
Turn the Tide with ScreenMeet

For Customer Service

Embrace a 1-to-1 service relationship with your customers

Engage in customer support sessions from within your CRM platform

Enjoy greater customer loyalty, upsell and customer retention

For IT Help Desk

Improve results for the two key help desk success metrics– cost per ticket and customer service quality

Initiate IT help desk sessions from within your ITSM platform

Instill confidence in your help desk agents to tackle the most complex user issues with ease

For Customer Service

Embrace a 1-to-1 service relationship with your customers

Engage in customer support sessions from within your CRM

Enjoy greater customer loyalty, upsell and customer retention

For IT Help Desk

Improve results for the two key help desk success metrics – cost per ticket and customer service quality

Initiate IT help desk sessions from within your ITSM platform

Instill confidence in your help desk agents to tackle the most complex user issues with ease

Offer your Customers Next-Gen Critical Service Support

Get started with ScreenMeet

Offer your Customers Next-Gen Critical Service Support

Get started with ScreenMeet
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