Features

System Info

Show the customers system specifications

Laser Pointer

Display a laser pointer on the customers machine

Windows Tools

Have access to window tool shortcuts

Remote Control

As an agent, easily control the customers machine

CRM/ITSM Integration

Runs inside your existing workflow

Send File

Easily send files between agent and customer

Chat

Chat between agent and customer

Invite URL

Invite other agents to view the session

Performance Slider

Decrease/Increase CPU and Bandwidth resources

Leave Session

End the session through the agent or customer side


Key Features

System PC/Mac Android iOS Mobile Browser (no download)
Cobrowse
Laser Pointer
System Info
Chat
Remote Control Some
File Transfer

Features

  • Multi-monitor navigation for agent
  • Windows UAC privilege elevation
  • Support session history
  • Detailed session logs
  • Zendesk, Salesforce, ServiceNow, and MS Dynamics integrations
  • OEM/White label offering
  • Web-based for agent
  • End-user platforms: Windows 7, 8, 10. Mac OS 10.10+. Android 5.0+. Chrome, Firefox, and Edge
  • Quick and simple for end-user
  • Support for low-bandwidth users
  • Full video support on Mobile
  • Cloud-based session recording
  • Multi-session handling for agent

Security

  • Auto deletes from Windows after each session
  • Recordings stored in cloud and password protected
  • Auditing and logging reports
  • Authentication and authorization controls
  • Data confidentiality
  • Remote connections using TLS 1.2 transport security with AES-256-bit encryption
  • Secure cloud hosting at AWS and Google Cloud