Next-Gen Remote Support from the Cloud Has Arrived

 

Next-Gen Remote Support from the Cloud Has Arrived

Customer Experience Needs a New Approach

When IT help desk employees are satisfied with their jobs, customer sastifaction increases while turnover and absenteeism decreases.

Customers are 12x more likely to recommend a company to a friend when they have a positive experience with the product.

Agile and Modern
Customer Support Experience

For end users

Quick and simple support through a web browser

Support for all major end-user platforms

Full video support on mobile

Support for low-bandwidth users

For agents

Web-based UI

Multi-session handling

Multi-monitor navigation

Support session history

Detailed session logs

Cloud-based session recording

Windows UAC privilege elevation

Scalable

No shared accounts - deploy to every user

Localization support in 10 languages across 6 continents

Deployed at the world’s largest technical support organization

Largest deployment supports over 10,000 users on AWS cloud-based infrastructure

Secure

Application client automatically deletes itself after each session

Recordings stored in cloud and password-protected

Auditing and logging reports

Authentication and authorization controls

Data confidentiality

Remote connections using TLS 1.2 transport security with AES-256-bit encryption

Secure cloud hosting at AWS and Google Cloud

Scalable

No shared accounts - deploy to every user

Localization support in 10 languages across 6 continents

Deployed at the world’s largest technical support organization

Largest deployment supports over 10,000 concurrent users on AWS cloud-based infrastructure

Secure

Application client automatically deletes itself after each session

Recordings stored in cloud and password-protected

Auditing and logging reports

Authentication and authorization controls

Data confidentiality

Remote connections using TLS 1.2 transport security with AES-256-bit encryption

Secure cloud hosting at AWS and Google Cloud

CRM / ITSM / CSM Integration

Launch support sessions directly from your CRM platform of choice. Review session history. Ingest session data into your CRM/ITSM platform. Analyze historical session data.

Customer Service Integrations

See What Next Gen Remote Support from the Cloud Can Do for You, Your Agents and Your Customers

Get started with ScreenMeet

See What Next Gen Remote Support from the Cloud Can Do for You, Your Agents and Your Customers

Get started with ScreenMeet