Using Cobrowse you can help accelerate case resolution, reduce abandoned shopping carts, and reduce friction for the customer. Agents and salespeople can move seamlessly between chatting, co-browsing, and video without the need for new applications or learning new steps, and automatically capture their interactions directly in-platform. Rapidly connecting with customers using the channel that works best for them facilitates the move from in-person to online interactions, accelerates resolution times, and improves the customer experience. Customers have seen an overall increase in revenue by 30% for each online shopping session using ScreenMeet.
As our customer Zenni Optical states, "With ScreenMeet’s capabilities, Zenni is now literally on the same page as our customers.".