Products

From a single platform, ScreenMeet delivers multiple real-time applications. Whether you are supporting external customers or internal employees, ScreenMeet’s Remote Support, Cobrowse and Live Video Chat solutions are the fastest and easiest way to provide sales, service and support assistance.

Products

From a single platform, ScreenMeet delivers multiple real-time applications. Whether you are supporting external customers or internal employees, ScreenMeet’s Remote Support, Cobrowse and Live Video Chat solutions are the fastest and easiest way to provide sales, service and support assistance.


Remote Support

ScreenMeet delivers better remote support experiences, with browser-based support seamlessly integrated into your CRM. Remote support teams can move easily from chat to video to screen sharing and desktop takeover with no need for additional software or user credentials to learn.

Use ScreenMeet to generate a session from within your CRM and connect to remote employee or customer desktops or mobile devices to troubleshoot and resolve issues. All session history is tied to the case or incident for single-pane-of-glass tracking and reporting.

Replace legacy technology with a single cloud application for managing remote support cases, accelerating case resolution, reducing costs, and improving remote support experiences.

CORE FEATURES

View Only or Remote Control Supports UAC on Windows
File Transfer Session Recording
Annotation Tools
Third Party Invite Gather System Information
Unattended Support Windows/MacOS/Linux/Android/iOS Support

Cobrowse

Using Cobrowse you can help accelerate case resolution, reduce abandoned shopping carts, and reduce friction for the customer. Agents and salespeople can move seamlessly between chatting, co-browsing, and video without the need for new applications or learning new steps, and automatically capture their interactions directly in-platform. Rapidly connecting with customers using the channel that works best for them facilitates the move from in-person to online interactions, accelerates resolution times, and improves the customer experience. Customers have seen an overall increase in revenue by 30% for each online shopping session using ScreenMeet.

As our customer Zenni Optical states, "With ScreenMeet’s capabilities, Zenni is now literally on the same page as our customers.".

CORE FEATURES

Voice/Video Desktop/Mobile NO software needed
Present/View Stand-alone meetings
Annotation Tools Session Recording
Cobrowse PII Data Masking
File Transfer

Live Voice and Video Chat

Video interaction and collaboration is now an integral part of the provision of service. Whether it’s CRM, HCM, or help desk, voice with video interaction drives productivity and ties it back to data and intelligence. Having that system of record by which those interactions are logged, auditable, and reportable helps the enterprise deliver on the KPIs around the business case to support the service being provided.

Moreover, there is no going back.

The ability to connect and interact with people on video is serving an excellent purpose for connectivity. Video is going to mean deeper connections from every client, in almost every industry.

CORE FEATURES

Voice/Video Chat ScreenShare
Up to 5 participants No Download
Desktop and Mobile Customizable Branding

The SOC 2 certified ScreenMeet platform

Is fully redundant and globally distributed in data centers around the world in North America, Europe, Asia, India, and Australia. This ensures maximum performance and availability regardless of geography and enables our customers to run millions of sessions and deliver excellent service to their customers and employees.