Customer Experience Driven Remote Support Delivered Through the Web

Customer Experience Driven Remote Support Delivered Through the Web

ScreenMeet Support

Start as User, Escalate to Admin

Customers experiencing issues need to get back to what they were doing as quickly as possible. Agents equipped with ScreenMeet can help them faster and more efficiently.
ScreenMeet provides progressive support options that match the needs of customers without cumbersome meeting bloatware.

Screen-sharing and remote control based on your customer’s level of need

Support for mobile and desktop platforms

Support for low-bandwidth users

Seamless escalation of support for customer convenience

Windows UAC privilege elevation

ScreenMeet Cobrowse

Lightweight Cobrowse Solution for eCommerce and SaaS Companies Provide consumer-level customer support to facilitate consumer transactions

Reduce shopping cart abandonment and help with product comparisons and other customer service issues with ScreenMeet Cobrowse, the lightweight SaaS solution providing business-to-consumer e-commerce and basic SaaS transaction support.

No download; web-only

Desktop and mobile browsers

Support for low-bandwidth users

Laser pointer and highlighter

PII obfuscation

Seamless CRM/ITSM integration

ScreenMeet
Support Advantages

Simplify delivery of remote support

Improve your customer Effort Score (CES) with streamlined support experiences

Extend platform CRM to critical support

Reduce CapEx and OpEx by simplfying your technology stack

Increase support agent tool adoption

Get rid of multiple meeting tools and standardize on ScreenMeet

Grow institutional knowledge

Avoid costly integrations

Increase customer satisfaction

Improve support agent job satisfaction

ScreenMeet JustRight
Support Advantages

Simplify delivery of remote support

Improve your customer Effor Score (CES) with streamlined support experiences

Extend platform CRM to critical support

Reduce CapEx and OpEx by simplfying your technology stack

Increase support agent tool adoption

Get rid of multiple meeting tools and standardize on ScreenMeet

Grow institutional knowledge

Avoid costly integrations

Increase customer satisfaction

Improve support agent job satisfaction

Powerful Support for Desktop and Mobile

Support for all major end-user platforms: windows 7, 8, 10. Mac OS 10.10+, Android 5.0+. Chrome, Firefox, and Edge.

CRM / ITSM / CSM Integration

Integrate with your existing platform to streamline support.

No CRM?
No Problem!

Even if your enterprise is not using Salesforce, MS Dynamics, ServiceNow, or Zendesk, ScreenMeet can store session data in its own web control panel. Customer service leaders can log in to review or export data to analyze call statistics.

Contact us

Pricing

ScreenMeet Pricing Per Agent

Basic

$39per month

$399 per year

Web-based Agent UI
Windows / Mac / Android / iOS
Remote Control
Remote Laser Pointer
Chat

Enterprise

All Premium features, plus…

White-labeling / Co -branding
CRM/ITSM Integration
Custom Analytics and Reporting
Custom CRM Integrations

Contact us for pricing

Premium

$59per month

$599 per year

All Basic features, plus…

Cloud-based Recording

Pricing

ScreenMeet Pricing Per Agent

  • Basic

    $39per month

    $399 per year

    Web-based Agent UI
    Windows / Mac / Android / iOS
    Remote Control
    Remote Laser Pointer
    Chat

  • Enterprise

    All Premium features, plus…

    White-labeling / Co-branding
    CRM/ITSM Integration
    Custom Analytics and Reporting
    Custom CRM Integrations

    Contact us for pricing
  • Premium

    $59per month

    $599 per year

    All Basic features, plus…

    Cloud-based Recording