Key Features

PC Mac Android iOS
Cobrowse Supported Supported Supported Supported
Laser Pointer Supported Supported Supported Supported
Adjustable Bandwidth Supported Supported Supported Supported
System Info Supported Supported Supported Supported
Remote Control Supported Supported some Not supported

Features

  • Web-based for agent
  • End-user platforms: Windows 7, 8, 10. Mac OS 10.10+. Android 5.0+
  • Quick and simple install for end-user
  • Session start in under 10 seconds
  • Support for low-bandwidth users
  • Full video support on Mobile
  • Session recording
  • Multi-session handling for agent
  • Multi-monitor navigation for agent
  • Windows UAC privilege elevation
  • Support session history
  • Detailed session logs
  • Zendesk and Salesforce integrations
  • OEM/White label offering

Security

  • Auto deletes from Windows after each session
  • Recordings stored in cloud and password protected
  • Auditing and logging reports
  • Authentication and authorization controls
  • Data confidentiality
  • Remote connections using TLS 1.2 transport security with AES-256-bit encryption
  • Secure cloud hosting at AWS and Google Cloud

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