Key Features

PC/Mac Android iOS Mobile SDK Browser (no download)
Cobrowse Supported Supported Supported Supported Supported
Laser Pointer Supported Supported Supported Supported Supported
Adjustable Bandwidth Supported Supported Supported Supported Supported
System Info Supported Supported Supported Supported Not supported
Chat Supported Supported Supported Supported Not supported
Remote Control Supported Supported Not supported Supported Some
File Transfer Supported Supported Not supported Supported Not supported

Features

  • Web-based for agent
  • End-user platforms: Windows 7, 8, 10. Mac OS 10.10+. Android 5.0+. Chrome, Firefox, and Edge
  • Quick and simple for end-user
  • Support for low-bandwidth users
  • Full video support on Mobile
  • Cloud-based session recording
  • Multi-session handling for agent
  • Multi-monitor navigation for agent
  • Windows UAC privilege elevation
  • Support session history
  • Detailed session logs
  • Zendesk, Salesforce, ServiceNow, and MS Dynamics integrations
  • OEM/White label offering

Security

  • Auto deletes from Windows after each session
  • Recordings stored in cloud and password protected
  • Auditing and logging reports
  • Authentication and authorization controls
  • Data confidentiality
  • Remote connections using TLS 1.2 transport security with AES-256-bit encryption
  • Secure cloud hosting at AWS and Google Cloud

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