Secure Your Remote Support: Why Legacy Tools Like Bomgar Put Your Organization at Risk

Secure Your Remote Support for the Future

Cyber threats are evolving, and your remote support platform should be built to withstand them. Yet, many legacy tools, like Bomgar, rely on outdated architectures that expose your IT environment to unnecessary risks. Insufficient security controls, limited compliance options, and aging infrastructure can leave your organization vulnerable to breaches, inefficiencies, and operational slowdowns.

It’s time for a more secure, future-ready solution.

Enter ScreenMeet, a cloud-native, Zero-Trust remote support platform designed to enhance security, improve agent productivity, and integrate seamlessly with your IT ecosystem. With advanced encryption, role-based access controls, and compliance with SOC 2 Type 2 and ISO 27001, ScreenMeet ensures your IT support operations are not only fast and efficient but also fully secure and resilient against emerging threats.

Future-Proof Your Remote Support: Why Security Should Be Your Top Priority

In today’s digital landscape, remote support isn’t just about resolving IT issues—it’s about doing so securely. Cybercriminals are constantly evolving their tactics, and outdated support tools like Bomgar struggle to keep pace. Insufficient security controls, siloed workflows, and legacy infrastructure increase your organization’s risk exposure, making sensitive data and systems vulnerable.

That’s where ScreenMeet comes in. As a cloud-native, Zero Trust remote support platform, ScreenMeet is designed to secure every session, protect sensitive information, and integrate seamlessly with your existing IT ecosystem. With advanced encryption, compliance with global security standards, and built-in AI capabilities, ScreenMeet is the secure, scalable solution that modern IT teams need.

The Hidden Risks of Legacy Remote Support Tools

Many IT teams continue using outdated tools simply because they’ve “always been there.” However, these platforms, originally designed for a different era, can no longer meet the evolving demands of modern security threats and compliance regulations.

Here’s where legacy tools fall short:

Weak Security Posture

Many legacy platforms were built before Zero Trust security models became standard. They often lack role-based access controls, advanced authentication, and encrypted data storage, leaving organizations vulnerable to unauthorized access and data breaches.
Compliance Gaps

In an era of GDPR, SOC 2 Type 2, and ISO 27001, compliance is non-negotiable. Without proper security protocols, your remote support tool could be putting you at risk of regulatory penalties and reputational damage.

Outdated Infrastructure and Limited Updates

Legacy tools struggle to scale with your business. Instead of continuous innovation, many providers require disruptive, expensive updates just to maintain performance. Cloud-native solutions like ScreenMeet ensure you always have the latest security enhancements without downtime.

Lack of Visibility and Control

Without real-time analytics and session monitoring, IT leaders are left in the dark about potential security risks. ScreenMeet provides full audit logs, session recordings, and AI-driven insights, empowering teams to detect anomalies before they become serious threats.

How ScreenMeet Strengthens Your Security Framework

Unlike outdated, on-premise tools, ScreenMeet is built for security-first remote support. Here’s how it ensures your organization stays protected:

Zero Trust Architecture

ScreenMeet adheres to Zero Trust principles, ensuring that every session is verified, encrypted, and monitored. This minimizes insider threats and prevents unauthorized access.

End-to-End Encryption

All data, from session logs to customer interactions, is encrypted both in transit and at rest, ensuring that sensitive information remains secure.

Role-Based Access Control (RBAC)

Define who can access what, limiting exposure to sensitive data and reducing the risk of human error.

Comprehensive Compliance & Reporting

ScreenMeet is certified for SOC 2 Type 2, ISO 27001, and GDPR, making it an enterprise-ready solution for security-conscious organizations.

Advanced Session Monitoring

With built-in session recording, AI-driven risk detection, and centralized dashboards, IT teams gain real-time visibility into all remote support activities.

A Secure Future for IT Support

Your remote support solution should be a strength, not a security liability. With ScreenMeet, you gain a scalable, cloud-native, and security-focused platform that not only enhances IT efficiency but also protects your organization from cyber threats.

Ready to secure your remote support operations? Grab this Guide then request a demo and experience the future of secure, seamless IT support.