ScreenMeet delivers better real-time online customer experiences

ScreenMeet delivers better real-time online experiences, with easy, secure, and reliable voice and video calls, chat, cobrowsing, and remote support. ScreenMeet customers around the world use it to drive best-in-class customer, employee, remote work, and remote support experiences. Read more about our customer successes.

Case of use

The positive experience of our clients is our greatest satisfaction

ScreenMeet helps 8x8 keep the phones ringing
ScreenMeet’s wide adoption has allowed 8x8 agents to get their customers back to what they were doing sooner, improving 8x8’s CSAT and NPS metrics. And efficiency begets efficiency: As more 8x8 support agents get increasingly proficient with 8x8’s cloud-based enterprise remote support solution, mean time to issue resolution goes lower still, further contributing to customer satisfaction.

Kathryn Mauck, Project Manager, Support

Operations at OpenTable

ScreenMeet functions great - it’s simple and easy for our agents to use. It has taken a process that required agents to have multiple browser tabs or programs open and reduced it to just a single interface (Salesforce). With the ScreenMeet integration, our agents can start and end screen share sessions without leaving Salesforce to log the data somewhere else. Now, our customer information is all in one system and can be accessed at the drop of a hat as we take care of our customers.”

An elegant solution that delights customers.
Currently, the enterprise utilizes ScreenMeet for both remote support of external customers through Salesforce and for internal IT help desk sessions through ServiceNow. ScreenMeet’s deep integrations with these CRM and ITSM platforms and white labeling provide agents with an elegant solution that delights customers.

Hi-tech Giant Streamlines External and Internal IT Support with ScreenMeet and ServiceNow ITSM

An historic merger between two market-leading providers of technology products and solutions now required a service-based CRM and ITSM agent console that could operate with a unified view of interconnected cloud applications. Their strategy called for taking an API-first approach to remote support for both external customers and for internal IT support. In pitting ScreenMeet against Bomgar, the enterprise found ScreenMeet to be a vendor in the ITSM category that could offer a truly cloud-native architecture and also understand the requirements of servicing a demanding, global, 24x7x365 enterprise customer. The ScreenMeet solution made it simple for them to cobrowse and remote control end users’ devices directly from within the ServiceNow incident without needing any additional software.

Choice Hotels Keeps Franchises Running Smoothly with Integrated IT Support

Choice Hotels was looking for a better way to deliver remote IT support to its growing list of franchisees. What they found with ScreenMeet was a thoroughly modern, web-based remote desktop solution that they could deploy within their ServiceNow CSM instance. This champion of innovation is leveraging ScreenMeet’s data recording capabilities to identify common and frequent user issues with the software their franchisees rely on. They are reworking their IT operations to head off these issues before new franchisees encounter them, and reducing mean time to resolution by simplifying their approach to remote support.