Case Studies

Learn more about some of our customer deployments

Case of use

The positive experience of our clients is our greatest satisfaction

ScreenMeet helps 8x8 keep the phones ringing

ScreenMeet’s wide adoption has allowed 8x8 agents to get their customers back to what they were doing sooner, improving 8x8’s CSAT and NPS metrics. And efficiency begets efficiency: As more 8x8 support agents get increasingly proficient with 8x8’s cloud-based enterprise remote support solution, mean time to issue resolution goes lower still, further contributing to customer satisfaction.

Kathryn Mauck, Project Manager, Support

Operations at OpenTable

ScreenMeet functions great - it’s simple and easy for our agents to use. It has taken a process that required agents to have multiple browser tabs or programs open and reduced it to just a single interface (Salesforce). With the ScreenMeet integration, our agents can start and end screen share sessions without leaving Salesforce to log the data somewhere else. Now, our customer information is all in one system and can be accessed at the drop of a hat as we take care of our customers.”

An elegant solution that delights customers.

Currently, the enterprise utilizes ScreenMeet for both remote support of external customers through Salesforce and for internal IT help desk sessions through ServiceNow. ScreenMeet’s deep integrations with these CRM and ITSM platforms and white labeling provide agents with an elegant solution that delights customers.

Learn how ScreenMeet’s web-based real-time tools are helping organizations win the fight for Customer Experience.