The 6 digit PIN end user used to join the session
Agent’s mouse cursor acts as a laser pointer on the end users screen
Requests permission to draw using a highlighter on the remote device
Agent can scroll through the website and send end users to a determined destination
Allows Agent and end user to share webcam and audio over VoIP
Detailed system information of remote device
Bi-Directional, Agent-to-User or User-to-Agent file transfer
Counts the session time length
Seamlessly escalate from text chat to video and voice call to cobrowse, all in the browser
Enhance the customer service experience for your customers
Seamless integration into leading CRM solutions
No third-party apps required on Agent or End User machines
All data throughout the ScreenMeet session is SSL encrypted using TLS 1.2 transport security with AES-256-bit encryption.
All sessions automatically generate an audit trail of session activity, complete with video recording and files transferred during the session written back to the associated Salesforce Case.
Authentication is provided by Salesforce credentials, eliminating additional overhead for administration of users and permissions.
Video Bandwidth requirements: min 250kbps (up/down), recommended 1.5mbps (up/down)
Audio Bandwidth requirements: min 10kbps (up/ down), recommended 500kbps (up/down)
Video Codec: VP8, Voice Codec - Opus, Desktop streaming codecs - h.264 on win, VP8 on mac.
Browser Requirements: Chrome vers 72+, Firefox vers 65+, Edge vers 17+, Safari vers 12+
Processor: min Single Core 1Ghz or higher, recommended Dual Core 2Ghz or higher (i3/i5/i7 or AMD equivalent)
RAM: min N/A, recommended 4GB