solutions - ScreenMeet

Simple, web-based tools for voice/video chat, cobrowse and remote support

ScreenMeet Live

Simple, no download voice, video and screen sharing solution for real-time customer support and collaboration

Real-time voice, video and screen sharing that can be added to any Chat deployment or offered as a lightweight meeting solution. It just works in the browser with no need for any participant to download any additional software or plug-ins.

CORE FEATURES

	Voice/Video		Desktop/Mobile NO software needed
	Present/View/Cobrowse		5 Attendees

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Supported Browsers

Customer View

Agent View

Supported Browsers

ScreenMeet Cobrowse

View, support and navigate with your customers on a website in real time with no download to provide a great customer service experience.

Cobrowse enables an agent to walk an end user through a process on a website in real time by being able to see what the end user sees. With cobrowse, agents can guide the end user to solve the problem, whether that’s helping to set up an account, searching for information or navigating through the checkout process.

Enhance the cobrowse experience with ScreenMeet Live to add voice, video and screen sharing for a more personalized customer experience.

CORE FEATURES

	Annotation Tools		Session Recording
	Two-Way Video/Voice*		PII Data Masking
	File Transfer

*With the addition of ScreenMeet Live

Remote Support

Browser based support seamlessly integrated into your CRM. No need for additional software or administration of a separate user base, ScreenMeet Remote Support authorizes agents via their CRM credentials and writes all data back to the platform.

Generate a session from within your CRM and connect to remote employee or customer desktops or mobile devices to troubleshoot and resolve issues. All session history is tied to the case or incident for single pane of glass tracking and reporting

CORE FEATURES

	View Only or Remote Control		Supports UAC on Windows
	File Transfer		Session Recording
	Annotation		Tools
	Third Party Invite		Gather System Information
	Unattended Support		Windows/MacOS/Linux/Android/iOS Support

Supported Browsers and OS