solutions - ScreenMeet

ScreenMeet delivers better real-time online customer experiences

Simple, web-based tools for voice/video chat, cobrowse and remote support

Customer Experience

ScreenMeet delivers better real-time online customer experiences, supporting voice calls, text chats, video chat, and cobrowse all within one solution or directly from your CRM application – with no download or installation required.

Use ScreenMeet to accelerate case resolution, reduce abandoned shopping carts, and reduce friction in the customer experience by easily moving from chat to cobrowse to video. Agents and sales people can move seamlessly between channels without new applications or steps to learn, and automatically capture their interactions directly in CRM.

Rapidly connecting with customers in the channel that works best for them makes the move from in-person to online interactions easier, accelerates resolution times, and improves the customer experience.

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Agent View

Employee Experience

ScreenMeet delivers better real-time online employee experiences, supporting voice calls, text chats, video chat, and cobrowse all within one solution or directly from your ITSM platform, HR service delivery application or employee self-service portal – with no download or installation required.

Use ScreenMeet to enable IT or HR professionals to improve service delivery throughout the employee life cycle, from recruiting to onboarding to managing life events. IT and HR can accelerate workflows, reduce the time to complete and approve forms and applications, and share and review information with employees with fewer applications and less friction. Rapidly moving from chat to cobrowse and document sharing as needed reduces training, saves time, and improves the employee experience.

ScreenMeet integrates with the leading ITSM platform, HR Service delivery and employee self-service applications with open APIs and connectors. Read more about ScreenMeet’s integration with ServiceNow.

Remote Support

ScreenMeet delivers better remote support experiences, with browser-based support seamlessly integrated into your CRM. Remote support teams can move easily from chat to video to screen sharing and desktop takeover with no need for additional software or user credentials to learn.

Use ScreenMeet to generate a session from within your CRM and connect to remote employee or customer desktops or mobile devices to troubleshoot and resolve issues. All session history is tied to the case or incident for single-pane-of-glass tracking and reporting.

Replace legacy technology with a single cloud application for managing remote support cases, accelerating case resolution, reducing costs, and improving remote support experiences.