ScreenMeet delivers better real-time online customer experiences, supporting voice calls, text chats, video chat, and cobrowse all within one solution or directly from your CRM application – with no download or installation required.
Use ScreenMeet to accelerate case resolution, reduce abandoned shopping carts, and reduce friction in the customer experience by easily moving from chat to cobrowse to video. Agents and sales people can move seamlessly between channels without new applications or steps to learn, and automatically capture their interactions directly in CRM.
Rapidly connecting with customers in the channel that works best for them makes the move from in-person to online interactions easier, accelerates resolution times, and improves the customer experience.