Exceed customer expectations and deliver best-in-class personalized experiences.
Customer support organizations are finding new ways to exceed customer expectations and deliver best-in-class experiences. Watch this on-demand session with leaders from Salesforce and ScreenMeet and hear what’s top of mind for Service leaders in this new era of customer support.
You’ll learn how the Salesforce Customer Success Group (CSG) is improving the way they
deliver customer support with Service Cloud and ScreenMeet, and how this
technology is redefining their strategy and results.
In this session you’ll hear from Jim Roth, EVP, Customer Support at Salesforce, Ben Lilienthal, CEO/Founder of ScreenMeet, and Judith Platz, VP, Support, Mulesoft (a Salesforce company) as they engage in an interactive discussion on how Salesforce support uses Service Cloud + ScreenMeet to drive frictionless customer experiences.
The discussion also includes:
- How Salesforce has experienced a 35% increase in first call resolution,
- How no downloads required for the web-based application launched from within Service Cloud has improved both customer and agent experience,
- The next steps to expand their team’s use of ScreenMeet to more agents and how it’s helping to reshape the way the team is doing business.
As you're thinking about your team's return to the office and planning for 2022, don't miss this opportunity to hear from these visionary service leaders.
Get the on-demand recording here!
